We stand behind our products. If you’re not satisfied, we’re here to help.
Our Return Policy
📅 30-Day Returns
Return unopened products within 30 days of delivery for a full refund.
📦 Unopened Items Only
For safety and quality, we only accept returns of unopened, sealed products.
💰 Full Refunds
Refunds are processed to the original payment method within 5-7 business days.
🚚 Free Return Shipping
We provide prepaid return labels for all eligible returns.
How to Start a Return
Request Return
Fill out the form below with your order details
Get Label
We’ll email you a prepaid return label
Ship Back
Package items and attach the return label
Get Refund
Refund processed within 5-7 business days
Start Your Return
Fill out the form below and we’ll send you a prepaid return label within 24 hours.
Frequently Asked Questions
Can I return opened products?
For safety and quality reasons, we only accept returns of unopened, sealed products.
How long does a refund take?
Refunds are processed within 5-7 business days after we receive your return. It may take additional time for your bank to post the refund.
What if my item arrived damaged?
Please contact us immediately at support@vizeeq.com with photos of the damaged item and packaging. We’ll send a replacement at no cost.